This subtopic encompasses understanding the distinct requirements of other stakeholders such as organizational leadership, administrators, managers, procurement officers, and policy developers who authorize and manage the ecosystems in which learning is intended to take place.
Application Example: The learning engineering practitioner conducts stakeholder analysis to identify CX needs, such as: ease of system integration (for IT administrators), demonstrable Return on Investment (ROI) (for buyers), and compliance with regulatory/policy standards (for policy makers). The solution must satisfy these customer needs as much as it satisfies learner needs. The learning engineering team uses human-centered design and iterative agile methodologies for understanding the challenge for these stakeholders, just like for developing a learner experience.