- Task Analysis: The systematic process of identifying and breaking down the specific steps, behaviors, and cognitive processes required for a person to complete a goal. (Rather than looking at what a person knows, task analysis focuses on what a person does. It serves as the foundational "blueprint" that ensures training, competency frameworks, or software are designed to match the actual reality of the work.)
- The 5 Whys: A problem-solving technique used in root cause analysis where a question ("Why?") is asked five times to identify underlying reasons behind a problem.
- Total Cost of Ownership (TCO): The long-term institutional cost of supporting, training, integrating, maintaining, and improving a new system or learning solution.
- Transactional Learning Record Store (LRS): A system used to store data on learning activities that have been filtered and refined from raw, noisy data to create meaningful insights.